Terms and Conditions

Acceptance of Terms

Please read the terms and conditions of use carefully before using the www.nohasslemobilephones.com website.

By using the website, you agree to be bound by these terms and conditions, as well as our privacy policy.

General Use of Site

The website located at www.NoHassleMobilePhones.com (the “Site”) is operated by No Hassle Mobile Phones Limited (“we”, “our”, “us”). We are a company in England and Wales and operate from Hornbeam Park, Hornbeam Park Avenue Harrogate, North Yorkshire HG2 8QT.

The Site is a medium for providing information and access to products and services of third parties related to mobile phone deals including contract phones and SIM only deals.

By accessing and using the Site you agree to be bound by and to act in accordance with these terms and conditions.

We have a number of policies referred to in these terms and conditions, including our Privacy Policy and Cookie Policy (together with the “Terms”). These all form part of our agreement with you and apply to your use of the Site so please take the time to read them. We recommend that you print or save a copy of these Terms for future reference.

If you have any queries or concerns regarding these Terms, please contact us at care@nohasslemobilephones.com.


In these terms and conditions:-

‘www.nohasslemobilephones.com’ means www.nohasslemobilephones.com.

‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;

‘us’ means www.nohasslemobilephones.com and you together;

‘external retailer’ means other websites we link to that sell goods and

‘you’ and ‘your’ means the person ordering goods under these terms and conditions.

Recipients of Personal Data

We use several external companies/services/data processors to help us perform our legitimate interests. These services are:

  • Google Analytics – Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
  • Google Adwords – Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
  • Facebook – 10 Brock St, London NW1 3FG
  • Bing – Thames Valley Park, Reading, RG6 1WG
  • Leadbyte Limited – 9 Abbey Square, Chester CH1 2HU
  • Loanable – Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ
  • Latch Media Ltd – Kemp House, 150-160 Coty Road, London, EC1v2NS
  • Monetise Media – Unit J Williams Yard, Derby Road, Melbourne, Derby, DE73 8JR
  • Lead 365 – 6th Floor Alexandra Warehouse West Quay, The Docks, Gloucester, England, GL1 2LG
  • Duke Leads Ltd – International House, 24 Holborn Viaduct, London, EC1A 2BN
  • Intelling Limited on behalf of O2. Intelling Limited: Registered address – Southmoor House Southmoor Road, Wythenshawe, Manchester, M23 9XD Company registered number: 08157548. Data Protection Licence: Z3282214.
  • Discount Experts. Company Number – 10446689 Part of Digitise Labs Limited. Company Number – 09703888 Regus, Alpha House, 100 Borough High Street, London, England, SE1 2LB. Privacy Policy – https://www.discountexperts.com/privacy
  • GoGroopie. Company Number – 07363687. Part of Digitise Labs Limited. Company Number – 09703888. Regus, Alpha House, 100 Borough High Street, London, England, SE1 2LB. Privacy Policy – https://www.gogroopie.com/privacy
  • SwitchExperts, Southmoor House, Southmoor Road, Manchester, United Kingdom, M23 9XD
  • Breeze Mobile, 18 Edward Square, Bloomfield Avenue, Dublin 4. Ireland

To meet our contractual commitments to you.

We may also contact you by SMS and Email. You will be given the option to unsubscribe and opt-out each time we contact you. If an unsubscribe request is received and you have requested to opt-out, you will be added to a suppression list which will prevent any further communication being received directly from us as the sender. You allow us up to 48 hours for these requests to be fully actioned. You will, however, need to ensure you have opted out from any of our affiliates, subsidiaries, partners, or any third party lists you may have opted in to as a result of us introducing you to them.

Any participation in this service will constitute acceptance of this agreement.

Intellectual Property Rights

The contents of this website is covered by copyright and other intellectual property rights and laws. None of the content may be copied, downloaded, reproduced, sold, transmitted, stored or distributed without the prior written consent. This excludes the downloading, copying and/or printing off pages of the Website for personal, non-commercial use, or using internally within your business.


You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

You agree that we will not be held responsible for any disputes arising from dealings you have directly with any third parties, our affiliates partners and anyone else who we may share your data with or introduce you to. You agree that it is your responsibility to read and fully understand any terms and conditions represented and presented to you by our partners; for any products or services they may pitch or enrol you onto. Furthermore, you agree to take full responsibility for providing any further information to any of our third-party partners and affiliates, at your own discretion, once you leave our site.

You agree that we are not responsible for any loss; financial or otherwise, resulting from direct dealings you may have with our affiliates and partners or any other third party as a result of us introducing you to or sharing your data with them. You agree to hold harmless us from any claims or disputes arising from your dealings or affairs with them. We would like to take the opportunity to confirm via this privacy statement; that we do not collect any of your financial information, this includes such information as credit card or debit card details, bank details, or any other financial information connected or associated to you. More importantly, we would like to reiterate and make clear via our privacy statement, that the only personal information we will ever collect from you is the data collected via the form on our site.

The passing of any additional information, from you, financial or otherwise; to any third parties or our affiliate partners, is at your own discretion and we shall not be held liable or responsible for any legal matters arising as a result of this, in any way, shape or form. Once you leave our site, any further information you submit, be it financial or otherwise, is at your own discretion and you will be either agreeing or disagreeing to be governed by the privacy statements and terms and conditions presented to you by the third party, at the third parties site, we encourage you to read and understand their own terms of use and privacy statements before you enter into contract or agreement with them.

Disclaimers and Limitation of Liability

(a) To the extent permitted by law, we are not to be held liable for any direct or indirect or resulting loss or damage whatsoever (including without data, profits, opportunity limitation loss of business) that arise from using this site

(b) Nothing in these terms and conditions will impact the statutory rights that you have as a consumer.

Third-Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them

Changes to Terms and Conditions

For any reason, at any time, we may modify these terms and conditions, by posting a new version on our website. But, these changes do not influence the rights and obligations, before the changes were made.

Your continued use of the website, following any modifications to the terms and conditions, will be subject to the terms and conditions in place at the time of your use. So, please review these terms and conditions periodically for any changes.


We hold the right to terminate your access at any time, without notice or any specific reason for doing so.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales, and you hereby submit to the exclusive jurisdiction of the English courts.


www.nohasslemobilephones.com operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint with the www.nohasslemobilephones.com web site, please contact our Customer Service department.

This Site is owned by No Hassle Mobile Phones, a company from England. The registered office address of No Hassle Mobile Phones Limited is Hornbeam Park, Hornbeam Park Avenue Harrogate, North Yorkshire HG2 8QT. Tel number: 01423 206751. Email: care@nohasslemobilesphones.com.

Your Privacy and our Use of Cookies

We take the protection of your privacy seriously and process information about you in accordance with our Privacy Policy.

Like many online services, we use a feature called a ‘cookie’. By agreeing to these Terms, you are providing your consent for us to use cookies in the ways described in our Cookie Policy, however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

Links and Third-Party Material

You acknowledge that parts of the Site may contain material provided by third-party product or service providers, advertisers or sponsoring organisations, who are responsible for ensuring that all material submitted for inclusion on the Site complies with all applicable laws. We may (but are under no obligation to) verify the accuracy of such information but we will not be responsible if any such material is untrue, inaccurate, incomplete and/or contains errors and we disclaim all liability and responsibility arising from any reliance you place on such material.

Any material on the Site may be out of date at any given time and, whilst we endeavour to keep material up to date, we are under no obligation to do so. Material on the Site may be subject to change at any time.

You acknowledge that the Site contains links to other websites. We do not review these third-party Websites nor have any control over them and we are not responsible for the websites or their content or availability. When you activate any of these links, you will leave the Site and we accept no responsibility for the availability or content of any linked websites or for any loss or damage that may arise from your use of them. The links are provided for your convenience and any such link does not imply endorsement by us of a website or any association with the operators of a website. If you decide to access any of these sites you do so entirely at your own risk.

If you use a linked site, any personal information you give to that site will be dealt with in line with that site’s privacy policy, not ours, so please ensure that you have read that site’s terms and conditions and privacy policy before you use the websites and provide any personal information.

Intellectual Property Rights

All intellectual property rights in the Site and its content (including copyright and database rights and (whether registered or unregistered) trademarks, trade names and designs and other intellectual property rights in that content), shall at all times remain vested in or licensed by, No Hassle Mobiles. You are permitted to print or download extracts from material on the Site for your personal use only provided you keep intact all or any copyright and proprietary notices.

Our content includes any information or other material found on or via the Site, including text, databases, graphics, videos, software and all other features found on or via the Site.

No part of the Site or any material appearing on the Site may be modified, copied, distributed, reproduced, stored in or transmitted on any other website for commercial purposes without prior written permission of No Hassle Mobile Phones.

We make the Site and our content available through the Site for your personal, non-commercial use only. You may view the Site’s pages and content online and to be clear you are not in any circumstances permitted to (i) make commercial use of any such content; (ii) edit any such content; or (iii) remove, obscure or otherwise tamper with any copyright or proprietary notices that relate to, or are contained within, the content.

No licence is granted to you in these Terms to use any trademark of No Hassle Mobile Phones.

Access to the Site and Viruses

Anyone can access the Site using their web browser and internet connection. But for phone applications, you must be 18 years of age or older and resident within the United Kingdom. Please see paragraph 5 of Part 2 of the Terms for further information about account creation and using No Hassle Mobile Phones.

We try to make the Site available at all times, but, of course, due to the inherent nature of online and Internet-based services, we cannot guarantee this.

We do not warrant that your access to the Site will be uninterrupted, unrestricted, timely, secure and error-free and we do not make any promises about the availability or accessibility of the Site or promise that your access to the Site, the content on it or the services we provide will be delivered uninterrupted, in a timely manner or error-free (and we may suspend, restrict or terminate your access to the Site at any time), or that the Site and the server are free of computer viruses or other harmful applications. If a fault occurs in the service you should report it to us and we will attempt to correct the fault as soon as we reasonably can

You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of these Terms, and that they comply with them

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

We do not represent that the Site or the material on the Site is appropriate or available for use outside the United Kingdom. If you choose to access the Site from any location outside the United Kingdom, you do so at your own risk and it is your responsibility to ensure compliance with all foreign and local laws and requirements.

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.


The Site is provided on an “as is” basis and to the fullest extent permissible under applicable law, we disclaim any and all promises, warranties, conditions or representations relating to the Site and its content, whether express, implied, oral or written.

You agree that your access and use of the Site and its content is at your own risk. We do not have any knowledge of, or control over, the particular purposes for which the information and content available on the Site is used. The content and information that we make available on the Site is provided for information only. Accordingly, we exclude any and all liability for any loss of any nature suffered by you as a direct or indirect result of your use of any of the information or content available on the Site or of making any decision, or refraining from making any such decision, based wholly or partly on any expression of opinion, statement or other information contained in the content available on the Site.

 By using the Site you acknowledge and accept the inherent risks, characteristics and limitations of the Internet, particularly in terms of technical performance of the Site, response times to view, verify or transfer information; and the risks inherent in all third party links, connections and transfers via the Internet.

Accordingly we do not make any promises about the availability or accessibility of the Site or promise that your access to the Site, the content on it or the services we provide will be delivered uninterrupted, in a timely manner or error-free; and we are not responsible for any data or information uploaded by any users including any content posted, uploaded or published on the Site. It is your responsibility to make backup copies of any of the content you post, upload or publish on the Site and we strongly recommend that you do so.

5.4 We make no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Site or the servers that make it available. In this respect, you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Any content downloaded or otherwise obtained through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.

We will not be responsible or liable to any visitors browsing the pages of the Site for:

any form of indirect, consequential or special loss; or any financial loss or loss of data, opportunity, goodwill or reputation, in each case whether such loss is direct or indirect.

There are certain liabilities which we cannot exclude by law and nothing in these Terms excludes or limits our liability for the following:

for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude its liability. If we are found to be liable, our total liability in respect of all claims made against us in connection with these Terms shall be limited to £100.

Miscellaneous Compensation

You agree to only use the Site in accordance with these Terms. You agree that you will compensate us (and our employees, officers, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of or in connection with any breach of these Terms by you (including any actions you take which disrupt access to and/or the functioning of the Site) or any liability we incur as a result of the use of the Site by you.

General Prohibitions on Access and Use of the Site

You may use the Site only for lawful purposes and you may not use the Site:

in any way that breaches any applicable local, national or international law or regulation;

in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

for the purpose of harming or attempting to harm minors in any way; or

to knowingly transmit, send or upload any data or other material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of these Terms;

not to access without authority, interfere with, damage or disrupt: (a) any part of the Site; (b) any equipment or network on which [the Site is stored; (c) any software used in the provision of the Site; or (d) any equipment or network or software owned or used by any third party.

You shall not carry out data mining, screen scraping or crawling of this Site, its pages or it's content or use any process or processes that send automated queries to this Site unless you have obtained our prior written consent.

Copyright Complaints

We respect the intellectual property rights of others, and we prohibit users of the Site from submitting, uploading, posting or otherwise transmitting any materials that infringe or violate another person’s intellectual property rights.

It is our policy to comply with clear notices of alleged copyright infringement. If you wish to submit a notice of alleged copyright infringement or a counter-notice, please contact us using the details provided below.

Additionally, it is our policy to terminate usage rights and any applicable user accounts of users we determine to be repeat infringers of others’ copyright.

Content hosted on third-party websites accessible from the Site is the responsibility of those websites, and not our responsibility. If you are the copyright owner of content hosted on a third-party website, and you have not authorised the use of your content, please contact the administrator of the hosting Website directly to have the content removed.

Third-Party Software

You acknowledge that you may need to download and activate certain software in order to use certain content provided and sold on the Site. This software will be clearly identified on the Site.

In order to use such third-party software or technology, you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third-party software.

General Complaints, Feedback and Requests for Further Information:

If you have any general complaints or wish to request further information about the Site, please contact us via email at care@nohasslemobilephones.com or by post to Knapping Mount Tech Park, Knapping Hill, Harrogate, HG1 2DN, United Kingdom and we will do our best to resolve these.

Your feedback and suggestions about the Site are always gratefully received by us however you understand that we may use these without any obligation to compensate you for them and you are, of course, under no obligation to us to provide them.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We may make changes to the Terms at any time by sending you an email with the modified terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes.

We aim to at all times provide you with an excellent standard of service. If for any reason you are unhappy with our service please contact us at care@nohasslemobilephones.com and we will aim to resolve your complaint as soon as possible. If you remain dissatisfied with our response, you may have a right to refer your case to the Financial Ombudsman Service depending on the nature of your complaint. These Terms shall be governed by and construed in accordance with the laws of England and each of you and No Hassle Mobile Phones irrevocably submits to the exclusive jurisdiction of the English courts in relation to all disputes arising out of or in connection with these Terms.