The Information we Collect
Personal information on the Site may be gathered in two ways, as follows:
directly (e.g. when you provide information on various forms).
We may collect and process the following data about you (“your information”):
information that you submit online via the Site;
any correspondence you send to us;
details of your visits to the Site and the resources that you access (which may include, amongst other things, traffic data and communication data); and
details of applications you submit through the Site.
Throughout the Site, we provide opportunities for you to apply for various products and services, including, amongst other things, mobile phone contracts. When we collect this type of information, we will notify you of the reason we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.
We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.
How we Use the Information
We use your information:
to allow us to consider and process your application and enable a network operator (from our carefully selected panel of providers) to provide you with a suitable phone product or service tailored to your circumstances;
to ensure that the Site’s content is presented as effectively as possible for you;
for our internal purposes, such as quality control, site performance, system administration and to evaluate use of the Site, so that we can provide you with enhanced services;
to notify you about changes to our services;
to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course you agree);
to create reports to assist with future marketing; and
to enable you to participate in the features of the Site, when you choose to do so.
The relevant information may also shared with our agents, credit reference agencies, third party lenders and sub-contractors to deal with your enquiries, process your transaction and communicate with you on any matter relating to the provision of products or services or in general, provided of course you agree.
We may monitor your use of the Site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregated information to third parties such as advertisers to enable them to assess the value of advertising on the Site. The statistics will not include information that can be used to identify any individual.
We collect non-personal aggregated statistics data about visitors to the Site and traffic patterns. This information does not identify users in any personal capacity and we do not use this information to build profiles on individual users.
We only keep your information for as long as is necessary.
We may also wish to contact you:
if you are an existing customer, by mail, phone, email or SMS to provide you with offers of products, services or information similar to those we have previously provided you that may be of interest to you, unless you have indicated that you do not want to hear from us; or
if you are a new customer, we may contact you by mail, phone, email or SMS, only if you have provided your consent for us to do so.
We may also pass your information to other organisations (if you consent) who may contact you to provide marketing information about their products and services by mail, phone, email or SMS.
If you have consented to receive such material or for us to use your information in this way, you are entitled to unsubscribe at any time by sending us an email to: firstname.lastname@example.org.
If you do not want us to use your information in this way, please tick the relevant boxes during the application process when we collect your information. You may ask us at any time not to use your information for marketing purposes by contacting us at: email@example.com.
Your Information Shared
We may process and to share your information in the following ways:
Businesses we do not control
Sale of Business
If the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Third party lenders
We may share your information with other third party lenders (including companies whose products or services are not included on the Site) in the event that your application is declined by all of our available networks. This will enable you to be considered for alternative phone optiohns and financial products which are more suited to your circumstances. Such third parties may carry out further searches against you of credit reference agencies for the purposes of assessing your credit score and any such searches will be recorded on your credit file. See Credit Reference Agencies section above for details of these searches. For further information about these third parties please contact us at firstname.lastname@example.org.
We may share your information where it is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.
If you do not want us to use your information in this way, please tick the relevant boxes during the order process when we collect your information. You may ask us at any time to use your information for marketing purposes by contacting us at email@example.com.
Where do we Transfer your Information?
Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us you agree and consent to us transferring to, and storing your information, at a destination outside the EEA.
How we protect your information
The Internet is not a secure medium. We take appropriate steps to maintain the security of your information wherever it may be in No Hassle Mobile Phones. The open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. However, will apply our normal procedures and comply with legal requirements to protect your information and prevent unauthorised access at all times, but we are unable to guarantee the security of your information transmitted to the Site and any transmission is at your own risk.
All your information is stored on our secure servers. Any actions you perform on the site which are related to your account will be encrypted. If you have a username, password or other login details which enable you to access certain parts of the Site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at firstname.lastname@example.org as soon as possible.
The Site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
Please also see our Terms for more information on how we protect your information.
How can you access your information?
You are entitled to know whether we hold information about you and, if we do, you are entitled to have access to that information and require it to be corrected if it is inaccurate. You can do this by contacting us by e-mail at email@example.com.
Under the Data Protection Act 1998, you have the right to see the personal information we hold about you, whether collected through your use of the Site or through any communication that you have had with us. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes. You can tick the appropriate box on the forms when we collect your information or later at any time by contacting us at firstname.lastname@example.org.
No Hassle Mobile Phones does not knowingly collect data from, nor market to, children anywhere.
If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioners Office.
How to contact us
This website located at www.nohasslemobilephones.com (the “Site”) is owned and operated by No Hassle Mobile Phones a company in England and Wales. With an office at Hornbeam Park, Hornbeam Park Avenue Harrogate, North Yorkshire HG2 8QT.